Single Consumer Service Center of Moldova Opened in Chisinau
According to the Ministry of Economic Development and Digitalization, the said center is intended to facilitate direct and effective communication between consumers and responsible authorities, promptly responding to citizens' complaints and providing expert advice. This initiative, implemented with the financial support of the European Union, is aimed at improving consumer protection in Moldova by centralizing and streamlining citizen appeal and consulting services. Moldovan citizens will be able to call 0-22-51-51-51-51 and receive specialized advice on protecting their rights as consumers. Through this center, consumers will be able to get answers to their questions from the following government agencies: National Agency for Food Safety (in the field of food safety, alcoholic beverages, animal and plant health); National Commission for Financial Market (in the field of loans/deposits, insurance, payment services, currency exchange); National Agency for Energy Regulation (in the field of gas, electricity, water and sewerage supplies); Civil Aviation Authority (baggage, flight cancellations and delays); National Agency for Regulation of Electronic Communications and Information Technology (telephone, internet, and TV services); State Inspectorate for Supervision of Non-Food Products and Consumer Rights Protection (non-food products and services, metrology, and petroleum products, as well as other general complaints related to government agencies); National Agency for Motor Transport (motor transport); Agency for Medicines and Medical Devices (safety and availability of medicines and medical devices); National Inspectorate for Technical Supervision (technical safety in structures and facilities); National Agency for Healthcare (public health, hygienic and sanitary conditions, and safety of pharmaceutical products); Railway Agency (rail transport); Water Transport Agency (water transport). The single call center for consumers will be under the jurisdiction of the State Inspectorate for Supervision of Non-Food Products and Consumer Rights Protection of the Ministry of Economic Development and Digitalization. Secretary General of the Ministry of Economic Development and Digitalization Ina Voicu noted that the Single Consumer Service Center is an important strategic step in strengthening consumer protection in Moldova. "In a context where consumer rights must be protected to ensure the health, safety and economic interests of consumers, this project strengthens the link between authorities and citizens as consumers," she emphasized. Julda Kielyte, Head of the Competitiveness and Economic Growth Team at the EU Delegation to Moldova, called it very important for Moldova to continue to harmonize policies in this area, since consumer protection should be closely linked to trade and economic policies aimed at reducing risks to human health and improving overall well-being. "The European Union constantly supports initiatives aimed at protecting and promoting consumer rights," she emphasized. The head of the State Inspectorate for Supervision of Non-Food Products and Consumer Rights Protection, Sergiu Dranuta, said that this center is a platform for direct communication between consumers and all bodies responsible for consumer rights protection, which will facilitate a quick and effective solution to problems that consumers face in their relations with suppliers of goods and services. The center was launched within the project "Creation and Organization of a Single Consumer Service Center", financed by the European Union and implemented by the Public Association of Legal Culture Henri Capitant (AHCCJ) in partnership with Moldcell. The project budget is 60 thousand euros.// 24.01.2025 — InfoMarket.
