Maib customer: “We are people of few words, but today we feel the need to tell you that we value and love you”
“What we are today is mostly due to maib. The bank has helped us over the years, understood our aspirations, advised us how to do better than we planned from the beginning. I listened to you, and I succeeded. It is true that we are people of few words, but today we feel the need to tell you that we value and love you,” said one of the maib business customers, recently invited to a new edition of brunch with customers and who has been a client of the bank for over 20 years.
Brunches with customers have become a tradition for the maib team, customers representing the business environment, Business Banking and Retail partnerships being invited to the 5th edition. Discussions focused on issues that the bank can improve, those that are beyond expectations and the services that are being developed and will take the customer experience to the next level.
Aliona Stratan, First Deputy Chairwoman of the Management Board, Head of Retail Division:
“For us, the relationship with each client is important, the partnerships we develop with businesses so that the clients, individuals, who hold maib gama and maib liber could enjoy multiple advantages. It is essential to understand customer expectations, to ensure that we have the same vision and move forward together to the next level. The maib brunches have become a barometer of our customers' satisfaction. I thank them enormously for their openness, feedback, constructive criticism, and sincere appreciation for the professionalism, dedication and empathy of the maib team. We took notes, and we will be happy to return shortly to the guests announcing that the maib team has already implemented the discussed ideas”.
Among the criteria mentioned by customers, which determined the long-lasting relationship with maib, are: trust, stability, continuous support for the implementation of innovative projects and business development, friendly atmosphere "home-like" and professional support from branch managers.
Andrii Glevatskyi, Deputy Chairman of the Management Board, Head of Business Banking Division:
“Communicating with customers is a valuable resource. Thanks to customer feedback, we improve services, mark other services as excellently implemented, and we are inspired to continue exceeding their expectations. We do not claim to be perfect, but we always have the ambition to be customer-oriented and be aware of their needs. Our philosophy is to keep the best in our relationship with each client, innovate to make our customers' lives more straightforward and mobile, and be a reliable partner of Moldovan businesses through financing and valuable services”.
We mention that brunches with maib customers take place periodically, part of the brand's new philosophy of being more customer-centred.
Be the guest of the next maib brunch. Let us know what you like and dislike about your relationship with maib, what aspects you would like to see improved, and what is your experience or your business with the bank's services and products. Please send us your feedback to experienta.ta@maib.md.
We are always customer-centred - the cross-cutting value of maib defines the 3 A's: activity, attitude, and ambition.
Together to the next level!
