In Moldova, food products must be labeled in Romanian - ANSA
Products sold in Moldova must be labeled in Romanian - ANSA
Consumer protection
In Moldova, consumers have been reimbursed approximately 0.5 million lei following complaints filed since the beginning of 2026
In Moldova, based on the results of the first half of 2026, consumers were able to obtain refunds and replacements for substandard goods and services following dozens of complaints. Complaint statistics show which categories of violations were most frequently the subject of investigations, as well as what measures regulatory authorities took following their inspections.
In Moldova, 30% of consumer disputes will be resolved out of court by 2030
Moldova is preparing a major overhaul of its consumer protection system: authorities plan to redistribute responsibilities among government agencies, move some complaint handling online, and expand out-of-court dispute resolution. The program also includes new requirements for e-commerce, digital goods, and corporate practices that could significantly change the rules of the game for businesses and consumers.
In Moldova, 1.2 million lei were refunded to airline passengers over a six-month period
In Moldova, the total amount of funds paid out to or refunded to airline passengers in the first half of 2026 was 1.2 million lei
Moldova has launched an online platform for filing complaints about goods and services
In Moldova, complaints about goods or services can now be filed online via the eDemocrație platform, where the "Consumer Protection" module has been launched as part of a pilot program.
Moldova has made it mandatory to indicate the country of origin of food products on price tags
In Moldova, starting August 10, retailers are required to indicate the country of origin of food products on price tags
AmCham Moldova proposes clarifying the rules for the evaluation of goods and services in the consumer protection law
AmCham Moldova has urged changes to draft consumer protection rules tied to the digital economy and e-commerce package, arguing that several provisions on technical inspections, cost recovery and notification procedures remain unclear. The business group says the current wording could create extra burdens for companies and leave important dispute-resolution details unresolved.
Moldova Is Stepping Up Measures to Protect Users from Social Engineering Scams
Moldova continues to strengthen measures to protect users from social engineering scams
Moldova is drafting a law on home loans to protect consumers
A draft law has been put up for discussion in Moldova that is intended to change the rules for granting home loans and strengthen protections for borrowers. The bill sets forth new requirements regarding disclosure, creditworthiness assessment, and contract terms, and could have a significant impact on the operations of banks and nonbank lenders.
A pilot consumer protection program will be launched in Moldova in August
In Moldova, the “Consumer Protection” module will be launched on a pilot basis in early August on the government platform edemocratie.gov.md
In Moldova, payment service providers will be required to disclose their fees, and a website will be created to compare them
Payment service providers of Moldova will be required to provide consumers with detailed information about the fees they charge, and the National Financial Market Commission (CNPF) will launch a website for comparing fees
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