On October 28, the Ministry of Economic Development and Digitalization will hold public consultations on Moldova's negotiating positions regarding Chapters 1, 3, 6, 20, and 28 in the process of accession to the European Union
Moldova is developing a new regulatory framework for the heating sector, which is intended to simultaneously accelerate the modernization of networks, improve energy efficiency, and expand the use of renewable energy sources. The agency has already released the draft for public comment, and the document includes changes affecting industry regulation, consumer rights, and alignment with European requirements.
Starting October 1, financial service providers will be required to respond to consumer complaints within 15 business days
Moldova has developed practical guidelines for filing and reviewing complaints
Products sold in Moldova must be labeled in Romanian - ANSA
In Moldova, based on the results of the first half of 2026, consumers were able to obtain refunds and replacements for substandard goods and services following dozens of complaints. Complaint statistics show which categories of violations were most frequently the subject of investigations, as well as what measures regulatory authorities took following their inspections.
Moldova is preparing a major overhaul of its consumer protection system: authorities plan to redistribute responsibilities among government agencies, move some complaint handling online, and expand out-of-court dispute resolution. The program also includes new requirements for e-commerce, digital goods, and corporate practices that could significantly change the rules of the game for businesses and consumers.
In Moldova, the total amount of funds paid out to or refunded to airline passengers in the first half of 2026 was 1.2 million lei
In Moldova, complaints about goods or services can now be filed online via the eDemocrație platform, where the "Consumer Protection" module has been launched as part of a pilot program.
In Moldova, starting August 10, retailers are required to indicate the country of origin of food products on price tags
AmCham Moldova has urged changes to draft consumer protection rules tied to the digital economy and e-commerce package, arguing that several provisions on technical inspections, cost recovery and notification procedures remain unclear. The business group says the current wording could create extra burdens for companies and leave important dispute-resolution details unresolved.
Moldova continues to strengthen measures to protect users from social engineering scams
A draft law has been put up for discussion in Moldova that is intended to change the rules for granting home loans and strengthen protections for borrowers. The bill sets forth new requirements regarding disclosure, creditworthiness assessment, and contract terms, and could have a significant impact on the operations of banks and nonbank lenders.
In Moldova, the “Consumer Protection” module will be launched on a pilot basis in early August on the government platform edemocratie.gov.md
Payment service providers of Moldova will be required to provide consumers with detailed information about the fees they charge, and the National Financial Market Commission (CNPF) will launch a website for comparing fees
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