The National Commission for the Financial Market has reminded the public that, effective October 1, a regulation on the management and handling of complaints will take effect, establishing uniform requirements for financial service providers under the Commission's supervision. Consumers will be able to file complaints following a clear procedure, track the progress of their cases, and receive a reasoned response within 15 business days. In cases provided for by law, this period may be extended to 35 business days. Providers will be required to keep complainants informed of the status of their complaint, explain the decision reached, and indicate possible next steps. The new regulations also require financial institutions to analyze the reasons behind complaints, identify recurring issues, and take steps to resolve them. This is expected to prevent similar difficulties from arising for other consumers and will contribute to improving products, processes, and service methods. The regulations will help standardize providers' internal procedures, clarify responsibilities, and enable faster identification of issues that could affect consumer relations. The National Commission for the Financial Market recommended that consumers first utilize the internal complaint resolution mechanisms provided by the relevant financial services provider. // 30.09.2026 — InfoMarket.